1. Contract
Emma and Austen Righton trading as "Otmoor Holidays" are the owners ("the Owner") of the holiday let accommodation ("the Property") and the Contract entered into which is the subject of these terms and conditions is made between the Owner and the hirer of the Property ("the Hirer").

2. Payment
Bookings will be confirmed on receipt by Otmoor Holidays of a deposit of 30% of the total rental payable. The balance of the rental plus the security deposit (see paragraph 4) is payable to Otmoor Holidays not less than eight weeks (56 days) prior to the date of commencement of the hiring. If the balance of the total rental payable together with the security deposit is not paid prior to this date Otmoor Holidays reserve the right to cancel the booking and forfeit the deposit paid. If the reservation is being made within eight week (56 days) of the commencement of the stay then the total rental together with the security deposit is payable when the reservation is made and accepted.
Payments should be made to Otmoor Holidays, Lower Farm Cottages, Noke, Oxford OX3 9TX. UK payments should be made by Cheque, Bank transfer, Sterling Bank Draft or Credit Card (MasterCard or Visa). Bank details available on request. All Mastercard & Visa credit card transactions are subject to a 2% charge (Inclusive of vat).

3. Cancellation
Any cancellation must be sent to Otmoor Holidays in writing by the Hirer named on the booking form. The effective date of cancellation will be the date that the written instructions are received by Otmoor Holidays.

Cancellation date before the commencement of Let	Cancellation Charge
More than 56 days	Loss of 30% Deposit
Less than 56 days	Full cost of the let

In the event that following cancellation Otmoor Holidays are able to re-let the accommodation for the period booked (or part of it) 50% of the re-let income will be refunded to the Hirer.

In the unlikely event of cancellation of the reservation due to unavailability of the accommodation sought Otmoor Holidays will endeavour to provide suitable alternative accommodation. In these circumstances, if the alternative accommodation offered is not acceptable to the Hirer, Otmoor Holidays will provide a full refund of rental paid including any security deposit paid.

4. Security Deposit
Otmoor Holidays reserve the right to request a security deposit which will be refunded within seven days following completion of the hiring, less any charges incurred as a result of the failure by the Hirer to meet his responsibilities as set out in paragraph 7 hereof.

5. Holiday Accommodation
All Otmoor Holidays properties are let as holiday accommodation and do not create a Landlord and Tenant relationship within the meaning of the Rent Acts.

6. VAT
Value Added Tax (VAT) is included in the rental charge; the current rate is 17.5%. A full VAT receipt will be issued as required.

7. Hirer Responsibilities
7.1 Having arrived at the Property The Hirer shall in all matters concerning the Property deal with the Owner.
7.2 The Hirer is responsible for the Property during the period of rental and is expected to take reasonable care of it. All equipment and utensils must be left clean and tidy at the end of the hire period. The Hirer is expected to leave the holiday accommodation in the same state of cleanliness, general repair and the order in which it was found. An additional charge may be made if extra cleaning is required.
7.3 The Owner will provide the Hirer with an inventory of the furniture and effects on the Property. On completion of the hiring the Hirer should return the inventory to the Owner having marked on it any damages and breakages. The Owner will check the condition and contents of the Property and will notify the Hirer within seven days of any additional cleaning costs or charges for damage and breakages for which the Hirer is liable. Payment shall be made by the Hirer immediately on receipt of the invoice in respect of the above charges. Where a security deposit has been taken, the charges will be deducted from the deposit and the balance refunded to the Hirer by OxfordShortlets within seven days.

8. Termination of Booking
The right is reserved to terminate the booking with immediate effect if the Hirer fails to observe the regulations imposed from time to time by the Owner and in the event of termination under the provisions of this clause the Hirer will not be entitled to any refund of the hiring fee paid. The Regulations are set out in the Schedule hereto and the Owner reserves the right to alter amend or add to the Regulations at any time.

9. Complaints
All complaints must be referred to the Owner who will promptly and fully investigate the matter and ensure that corrective action is taken if the complaint is found to be substantiated. The Owner will not entertain or consider any complaints or claims for compensation unless the complaint or problem has been raised by the Hirer in the course of the hiring or in circumstances in which it is possible for the Owner to investigate the complaint effectively and take the necessary corrective action.

Liability
10.1 The Owner will not accept any responsibility for the personal belongings of the Hirer or the Hirer's motor car and it is the responsibility of the Hirer to arrange appropriate insurance cover in respect of these items.

11. Occupancy
The Hirer shall be entitled to occupy the Property from 3.00pm on the day of arrival and must vacate the Property before 10.00am on the day of departure unless there has been prior agreement to the contrary with the Owner. Any variation must be clearly stated in the booking confirmation.

12. Cancellation Insurance
Cancellation insurance is not compulsory but Otmoor Holidays does strongly recommend such insurance cover to protect against the cancellation penalties. Holiday insurance should be available through your own insurance brokers.

13. Right of Entry
The Owner shall be allowed the right of entry to the Property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

THE SCHEDULE
Regulations governing the occupancy of the Property

1. Smoking is not permitted in the Property
2. Pets are not allowed in the Property or in the grounds of the Property
3. The number of occupants of the Property should not exceed the maximum number stated in the booking confirmation
4. The Hirer shall take reasonable and proper care of the Property and its furniture pictures fittings and effects
5. The Hirer shall not carry out any activity on the Property which might cause a nuisance or annoyance to the Owner or the occupiers of any adjoining property and in particular (but without prejudice to the generality of the foregoing) no musical instrument CD or tape recorder shall be operated on the Property between the hours of midnight and 8.00am